1. The service; obligations of the parties
1.1 We will provide You the Services so described when You ordered the Services through the Website, or, alternatively, asidentified in the emails that you and we have communicated with each other, which are incorporated in this agreement (“Emails”).
1.1.1. The number of credits available to You are as specified in the Emails (“Credits”).
220.127.116.11 Monthly Plan. If You have a monthly plan, (i) Credits will be added to your account and will be available promptly following each monthly payment of the Fees and (ii) your Credits are eligible to rollover for up to six months so long as your subscription remains active.
18.104.22.168 Annual Plan. If you have an annual plan, (i) Credits will be added to your account in full promptly following your payment of the Fees and (ii) your Credits expire 12 months from the commencement of your subscription.
1.1.2. Each Credit can be used for up to one-hundred and fifty (150) minutes of Service. Thus, every 150 minutes of the use of the Service or a fraction thereof will consume one (1) Credit. A Credit cannot be partially used, prorated, or split.
1.1.3. If an event exceeds its applicable time limit by more than 15 minutes, an additional service credit will be automatically used and deducted from Your plan and the event will become a Static Event (as defined below)unless We are able to staff a videographer, which we will take commercially reasonable efforts to do.
1.1.4. Notice; Cancellation. You agree to provide Us the following minimum advance notice for the operation and start of a Service: 48 hours for a Produced Event (as defined below), 15 minutes for a Static Event and 15 minutes fora Simulated Live Event (as defined below). If you cancel a Produced Event with less than 48 hours advance notice, you irrevocably forfeit the Credit and the Credit will not be refunded. If you timely cancel a ProducedEvent, you will retain the Credit.
1.1.5. Web Player. As of the date hereof, the Services include access to and use of Our Web Player at no additional expense. However, we reserve the right to charge You incremental and commercially reasonable fees related to the Web Player in the future at our sole discretion.
22.214.171.124 “Produced Event” means a live event where video camera(s) are actively panning, tilting, and zooming and are supervised and/or controlled by a human operator.
126.96.36.199 “Static Event” means a live event where a single video camera maintains a consistent, fixed position and automatically records and/or streams.
188.8.131.52 “Simulated Live Event” means a live event where no cameras are utilized and a previously recorded video is streamed at a predetermined date and time.
1.2. In connection with the Services, We agree to:1.2.1. Provide a LiveControl representative for each Produced Event to operate the camera(s);
1.2.2 Take commercially reasonable efforts to collect and take into consideration Your feedback regarding theServices and to improve on the Services; and
1.2.3 Provide commercially reasonable uptime in our Services; provided that any third party integration with Our systems and/or the Services may impact uptime and are beyond Our control, and You hereby acknowledge and agree that We are not responsible for any interruption to uptime resulting from such third party integration.
1.3. In connection with Our provision of the Services, You agree to:
1.3.1. Properly install and maintain all equipment related to and used in the Services;
1.3.2. Continuously supply power to all equipment related to and used in the Services;
1.3.3. Maintain adequate and reliable internet speeds (i.e., at least 10mbps upload speed) when relevant for theServices; and
1.3.4. Maintain good faith communication and cooperation with us on an ongoing basis (including by providing feedback to Us as needed).