Frequently asked questions

You have questions? We have answers.

Getting started

How do we get started?

Step 1: We ship you our “studio in a box” which includes our PTZ cameras and encoding device. The encoder acts as the hub, linking your cameras, audio (from your soundboard), and internet.

Step 2: Schedule your event on the LiveControl dashboard. Set the start time, end time, date, and streaming destinations.

Step 3: Before the event, one of our videographers remotely connects to our system and activates your cameras to pan, tilt, and zoom, mixing between different camera angles for an interactive experience.
Step 4:
Included with your subscription is access to our live web player. Generate a unique link to send to your viewers or embed directly on your website. We then live stream and record your event, while simulcasting to all of your favorite destinations such as YouTube, Facebook, and any RTMP enabled sites.

Can I use my own equipment?

LiveControl leases two different equipment packages. Our standard setup includes a 4K PTZ camera, while our upper tier has access to our robotic cinema camera line. At this time, we do not integrate with other cameras, but we do have a buy-back program to encourage our customers to trade in existing gear. Feel free to contact us directly with further questions, and we’ll ensure you’ve got the right setup for your live stream.

We don’t have any streaming equipment. Can you handle everything?

Absolutely! LiveControl is built on the foundation that live streaming can and should be easy. Our platform helps with every need, from providing all the equipment and giving you a platform for easy scheduling, to remotely controlling your cameras and hosting your stream on our web player. It’s a genuine all-in-one solution for live streaming. To learn more about getting started, contact us:

How does the installation process work?

Installation preferences vary by client, with some opting to install our systems themselves, while others choose to work with a general installer or AV expert. Each camera is typically wall/ceiling-mounted, with a Cat6 ethernet cable connecting each camera to the LiveControl encoder. If you need assistance identifying an installer or would prefer we handle the installation altogether, our team can assist you in ensuring your system is set up correctly.


What is the difference between LiveControl & other streaming platforms?

What sets LiveControl apart from other solutions is we are truly an all-in-one live streaming platform. We provide the cameras and dynamically operate them during your event, creating high-production videography you can typically only get by bringing a full production crew on site.

In addition to capturing the action, we also host your stream via our feature-rich LiveControl web player, which includes support for password protection, chat, donations, and archiving for accessing streams after your event has concluded. And if you want to simulcast, we can easily embed your stream on your website, or distribute it to YouTube, Facebook, Vimeo, or any of your other favorite platforms.

What is the difference between an operated service and a non-operated service?

An operated event is the core LiveControl offering. Each operated event has a dedicated videographer, remotely controlling your cameras to make your live stream dynamic and engaging. They will pan, tilt, and zoom, as well as cut between cameras to make your viewers feel like they’re actually in the room. Operated events must be scheduled at least 48 hours in advance of your start time, though we may be able to accommodate last-minute bookings as capacity allows.

A static event is a wide shot live stream that solely uses one camera. These events are not dynamically produced, so the camera will activate automatically at your designated start time and capture the action for the duration of your event. These events can be scheduled within 1 minute of your desired event start time.

How does LiveControl incorporate the audio into the production?

We connect directly from your sound board to our audio interface device to capture the audio. We accept XLR or ¼ (TRS) audio inputs, in either mono or stereo formats. Our operators are able to identify and notify you of any audio problems happening during your event, but we do not have control over the individual mix. Our clients typically send us the main output of their sound board.

How do we integrate pre-recorded video & other graphics?

Our graphics add-on allows clients to connect their 3rd party presentation software (either PowerPoint or ProPresenter) to our encoder, allowing you to share content directly on the live stream. This is ideal for sharing and inserting Pre-roll, B-roll, post-roll, lyrics, pre-recorded videos, and anything else that might enhance your live stream.

What are the minimum internet requirements?

Effective live video starts and ends with the quality and consistency of the stream connection. Given that, we require a minimum upload speed of 10 mbps. We do not rely on wireless networks and instead require a direct ethernet connection to ensure your stream is reliable.


Is there a contract commitment?

We offer both monthly and annual payment plans, each falling under an annual contract. Every client contract is developed to fit individual needs. For guidance on our pricing plans and what’s included, please visit the pricing page.

How does the pricing work?

Pricing is determined on a per event basis at different service/feature tiers.

The standard tier includes our 4K PTZ cameras, onboarding support, and most of our product features. Standard pricing starts at $299 per event.

The pro tier includes our robotic cinema cameras, dedicated account management, and our full suite of product features. Pro pricing starts at $599 per event.

The custom tier is reserved for clients looking for advanced functionality and creative direction, with pricing determined on an individual basis.

All plans have a full suite of available add-ons; contact us for price quotes for your organization.

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